Quality Academy
Curriculum Overview
The Quality Academy is built upon the learning and experience from both the NHS Institute for Innovation and Improvement as well as Intermountain Healthcare’s Advanced Training Program. Participants in the program will be provided with opportunities to not only develop skills and knowledge of various quality improvement tools and methods, but also to develop critical thinking skills to examine how to strategically use opportunities and tools to improve the quality of care.
Key areas addressed throughout the curriculum include:
- Quality and Safety Culture
- Model for Improvement
- Lean
- Positive Deviance
- Statistical Process Control
- Measurement Strategies for Quality Improvement
- Demand and Capacity Analysis
- Human Factors
- Resilience and Reliability Science
- Understanding and Reducing Variation
- Complexity and Systems Process/Theory
- Spread and Sustainability
- Social Movement and Large-Scale Change
- Culture of Innovation and Thinking Differently
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- Teamwork and Communication
- Strategies for Engaging Patients and Families
- Group Facilitation, Conflict Resolution and Leadership Skills
- Coaching and Mentoring for Improvement Skills
- Cost and Quality Tools (ROI, Business Case, Allocative Efficiency)
- Management and Prevention of Adverse Events
- Disclosure of Harm
- Root Cause/Health Systems Safety Analysis
- Failure Modes Effects Analysis
- Successes in High Performing Healthcare Systems
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For more information please contact:
Manny Sahota
Administrative Assistant, BC Patient Safety & Quality Council
Email: msahota@bcpsqc.ca
